This is about the sprint T-Mobile merge and the legal disclaimer about compatible devices for the T-Mobile sim. How can the same device be listed on both shop pages but I. Sprint’s it noted as not T-MOBILE compatible. I understand that older devices may be technical issue but out of the box I suspect the Franklin t9 is identical expect the SIM.
The issue came into play when I ordered the device over the phone not the website. As a long standing sprint account holder (10+ years) would have expected a merge account first warning. My other sprint devices have T-Mobile sims. Closer tower better service. Anyway the T9 came with sprint SIM won’t take the T-Mobile. Got a SIM mailed to me but Tech has tried everything to activate to no avail. At end of conversation it not a compatible device. I am wrong to believe this is a administrative issue. Someone at T-Mobile made arbitrary decision what devices would be available for the TMO experience. I can’t ever get tech to commit to if I merge the SIM will work.
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