Reliance Jio is now in the middle of yet another controversy, but this time the stakes are high. In a huge setback to both the operator and its users, customer information of Reliance Jio users were put up online by a website named magicapk.com. Upon entering the Jio mobile number of a user in a search tab, the website displayed details of the subscriber like name, e-mail ID and Aadhaar number, among other data.
Image credit: The Indian Express
Such a massive leak of user information is unprecedented in India. Jio, which entered the market last September has been able to garner a subscriber base of more than 120 million by using unconventional tactics and has sparked nothing short of a telecom revolution in India by forcing existing players to shift from a voice call based approach to a data-based approach.
The website has since been suspended. A Reliance Jio spokesperson responded to the issue by saying, “We have come across the unverified and unsubstantiated claims of the website and are investigating it. Prima facie, the data appears to be unauthentic. We want to assure our subscribers that their data is safe and maintained with highest security. Data is only shared with authorities as per their requirement. We have informed law enforcement agencies about the claims of the website and will follow through to ensure strict action is taken.”
Though Jio claims the data available on the website was “unauthentic”, Jio users who cross- checked the data while the website was online confirmed that the data was accurate. The motive behind the leak and how the website got access to such information is yet to be known.
User information of Jio users, including Aadhar number, were available online for a few hours on Sunday
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